The art of tea
begins with the
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Privacy Policy

How we protect and handle your personal information

1. Introduction

Welcome to SILKBRUS LTD ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our Chinese teaware and products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you provide directly to us, such as:

• Contact Information: Name, email address, phone number, and mailing address (for order shipping and communication)
• Purchase Information: Products purchased, payment details, and order history
• Account Information: Username, password, and profile information if you create an account
• Communication Data: Messages, inquiries, feedback, and customer support interactions
• Payment Information: Credit card and billing address (processed securely by third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Log Data: IP address, browser type, operating system, pages visited, and time spent on pages
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyze site usage
• Device Information: Device type, model, unique device identifiers, and mobile network information
• Location Data: General geographic information based on IP address (not precise location)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders for Chinese teaware and products
• Sending order confirmations, shipping updates, and delivery notifications
• Providing customer support and responding to your inquiries
• Personalizing your shopping experience and recommending products
• Improving our website, products, and services based on your feedback
• Sending promotional emails, newsletters, and special offers (with your consent)
• Conducting market research and analyzing customer preferences
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and industry regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: Shipping companies, payment processors, and hosting providers who assist us in operating our website and fulfilling orders
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share your information if you give us explicit permission to do so

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security audits and updates
• Restricted access to personal information by authorized personnel only
• Password protection and secure authentication methods

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request to update or correct inaccurate information
• Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: You can unsubscribe from marketing communications at any time
• Right to Data Portability: You can request your data in a portable format

7. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any website before providing personal information.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality on our site.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us:

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Refund Policy

Our commitment to your satisfaction

1. Overview

At SILKBRUS LTD, we stand behind the quality of our Chinese teaware and products. We are committed to ensuring your complete satisfaction with your purchases. This Refund Policy outlines our terms regarding returns, refunds, and exchanges for orders placed through our website.

2. Refund Eligibility

2.1 General Conditions

Products are eligible for a refund under the following conditions:

• The request is made within 30 days of the original purchase date
• The product is unused and in its original, unopened packaging
• All original accessories, documentation, and packaging are included
• The product shows no signs of wear, damage, or use
• The product was purchased directly from our website (not from third-party retailers)

2.2 Non-Refundable Items

The following items are not eligible for refunds:

• Products opened, used, or showing signs of wear
• Clearance, sale, or discounted items (as marked on product listing)
• Custom or made-to-order products
• Digital products or software licenses
• Products damaged due to user mishandling or negligence
• Items purchased more than 30 days ago

3. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact Us: Email us at ceo@silkbrus.shop with your order number and reason for return
• Obtain Return Authorization: Wait for our response with a return shipping label and instructions
• Ship the Product: Pack the item securely in its original packaging and ship to the address provided
• Inspection: Once received and inspected, we will process your refund
• Refund Processing: Your refund will be issued to the original payment method within 5-7 business days

4. Refund Timeline

The refund process timeline is as follows:

• Request Submission: Up to 1 business day to receive return authorization
• Shipping: Typically 3-7 days for the package to reach us (depending on your location)
• Inspection and Processing: 3-5 business days to inspect and verify the return
• Refund Issuance: 5-7 business days for the refund to appear in your account

Total Timeline: Expect the refund process to take 14-21 days from the date of your initial request. Processing times may vary during peak shopping seasons.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In cases where SILKBRUS LTD is at fault, we will provide a prepaid return shipping label. We recommend using tracked shipping services for your protection.

6. Exchanges

If you received a defective or incorrect product, we offer free exchanges. Please contact us with details of the issue, and we will send a replacement item and provide a prepaid return label for the original product.

7. Defective Products

If you receive a defective product within 30 days of purchase, we will:

• Provide a full refund, including return shipping
• Send a replacement at no additional cost
• Offer store credit for future purchases

Please provide photos of the defect and a detailed description to help us assess the issue.

8. Lost or Damaged in Transit

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery with photographic evidence
• Do not discard the damaged packaging (helpful for claims)
• We will investigate with the shipping carrier and provide a replacement or refund
• Reimbursement covers the product cost and original shipping charges

9. Store Credit Alternative

Instead of a refund to your original payment method, you may choose to receive store credit worth 110% of the refunded amount. This credit can be applied toward future purchases and is valid for one year from the date of issuance.

10. Sale and Clearance Items

Products purchased at a discount or on clearance may have different return policies. These items are typically final sale, meaning no refunds are available. Check the product listing for specific terms before purchase.

11. International Orders

For international customers:

• Return shipping costs are the customer's responsibility
• Customs and import duties are non-refundable
• Refunds will be issued in USD and may be subject to currency conversion fees
• Processing time may be extended due to customs and international shipping delays

12. Exceptions and Special Cases

SILKBRUS LTD reserves the right to refuse refunds or exchanges in cases of:

• Abuse of the refund policy or suspicious refund patterns
• Products returned that do not match the original purchase
• Items that have been resold or used commercially
• Fraudulent claims or misrepresentation of product condition

13. Warranty Information

Many of our products come with manufacturer warranties that extend beyond our 30-day refund policy. These warranties may cover defects and malfunctions for an extended period. Please check individual product listings for warranty details.

14. Policy Updates and Contact

We may update this Refund Policy at any time without prior notice. Continued use of our website following policy updates constitutes your acceptance of the revised terms. For questions or concerns regarding this policy, please contact us: