Yixing clay teapots, porcelain gaiwans, tea pets, and tools — sourced directly from Jingdezhen and Yixing masters.
Certified Yixing and Jingdezhen potters. Every piece has a provenance card.
Double-walled boxes, foam inserts, and bubble wrap. Breakages are on us.
Free returns, no questions asked.
Our team replies within the hour, seven days a week.
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How we protect and handle your personal information
Welcome to SILKBRUS LTD ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and when purchasing our Chinese teaware and products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We collect information that you provide directly to us, such as:
When you visit our website, we automatically collect certain information:
We use the information we collect for the following purposes:
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights:
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any website before providing personal information.
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality on our site.
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website indicates your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us:
Email: ceo@silkbrus.shop
Phone: +447727185091
Company Number: 16710834
Registered Office Address: Unit 546 Ground Floor Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL
Website: www.silkbrus.shop
Our commitment to your satisfaction
At SILKBRUS LTD, we stand behind the quality of our Chinese teaware and products. We are committed to ensuring your complete satisfaction with your purchases. This Refund Policy outlines our terms regarding returns, refunds, and exchanges for orders placed through our website.
Products are eligible for a refund under the following conditions:
The following items are not eligible for refunds:
To initiate a refund request, please follow these steps:
The refund process timeline is as follows:
Total Timeline: Expect the refund process to take 14-21 days from the date of your initial request. Processing times may vary during peak shopping seasons.
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In cases where SILKBRUS LTD is at fault, we will provide a prepaid return shipping label. We recommend using tracked shipping services for your protection.
If you received a defective or incorrect product, we offer free exchanges. Please contact us with details of the issue, and we will send a replacement item and provide a prepaid return label for the original product.
If you receive a defective product within 30 days of purchase, we will:
Please provide photos of the defect and a detailed description to help us assess the issue.
If your order arrives damaged or is lost in transit:
Instead of a refund to your original payment method, you may choose to receive store credit worth 110% of the refunded amount. This credit can be applied toward future purchases and is valid for one year from the date of issuance.
Products purchased at a discount or on clearance may have different return policies. These items are typically final sale, meaning no refunds are available. Check the product listing for specific terms before purchase.
For international customers:
SILKBRUS LTD reserves the right to refuse refunds or exchanges in cases of:
Many of our products come with manufacturer warranties that extend beyond our 30-day refund policy. These warranties may cover defects and malfunctions for an extended period. Please check individual product listings for warranty details.
We may update this Refund Policy at any time without prior notice. Continued use of our website following policy updates constitutes your acceptance of the revised terms. For questions or concerns regarding this policy, please contact us:
Email: ceo@silkbrus.shop
Phone: +447727185091
Company Number: 16710834
Registered Office Address: Unit 546 Ground Floor Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL
Website: www.silkbrus.shop